EAP Clinical Operations Manager

3 days ago

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Health Advocate

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Healthcare • Health • Advocacy • Wellness

1001 - 5000 employees

⚕️ Healthcare Insurance

Description

• Manage multiple teams of EAP care managers to best serve our clients and members. • Responsible for overseeing clinical care management activities, compliance with policies and procedures, and the achievement of service metrics. • Support business processes for teams of Master’s level mental health clinicians. • Participate in recruiting and hiring, managing case load and efficiency goals, developing supervisory and clinical staff, and analyzing and compiling management reports. • Ensure a productive working relationship with internal personnel for continuous improvement plans.

Requirements

• Master’s degree in a behavioral health discipline. • Current unrestricted clinical practice license (LCSW, LPC, LMFT, LMHC). • 5+ years post-graduate clinical experience in behavioral health. • 2+ years of clinical supervisory experience. • Thorough knowledge of clinical best practices for crisis support, care management, and mental health and substance use disorder assessment and treatment. • EAP and call center experience preferred. • Strong program management and organizational skills. • Familiarity working with electronic health information systems. • Demonstrated ability to communicate concepts, strategies and plans in terminology understood by both clinical and business professionals. • Excellent interpersonal skills - with an emphasis on ability to communicate both verbally and in writing. • Ability to work in a team-based environment required. • Ability to work directly with business partners, clients and vendors required. • Ability to be flexible and work with and respond to change quickly.