Pre-Sales Engineer
August 28
Description
• Responsible for managing and nurturing client relationships within Helios • Serve as a trusted advisor to clients, ensuring satisfaction, retention, and expansion of services • Manage a portfolio of client accounts, acting as the main point of contact for client communications and relationship management • Understand client needs and business objectives to provide tailored HR tech solutions • Identify and pursue upsell and cross-sell opportunities within existing accounts to drive account growth • Monitor account performance, usage metrics, and satisfaction levels
Requirements
• 3+ years of experience in account management, preferably within the SaaS or HCM industry • Proven track record of managing and growing client accounts in a B2B environment • Strong client relationship management skills, with a focus on client satisfaction and retention • Excellent communication, presentation, and negotiation skills • Effective problem-solving abilities and a proactive approach to addressing client needs • Ability to manage multiple accounts and priorities in a fast-paced environment • Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office suite • Familiarity with HR tech solutions, global payments, and payroll processes is a plus • Highly organized, detail-oriented, and able to manage time effectively • Strong analytical skills with the ability to interpret data and make data-driven decisions • Team player with the ability to collaborate effectively across departments
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