Yesterday
🇺🇸 United States – Remote
💵 $77k - $121k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
• Oversee IT systems, ensuring high performance, security, and scalability. • Lead the helpdesk team in providing timely, effective support to end-users. • Proactively diagnose and address technical issues, minimizing downtime and improving reliability. • Manage vendor relationships, aligning business needs with technical capabilities. • Ensure adherence to cybersecurity best practices, including HIPAA compliance. • Translate technical information into clear, actionable steps for non-technical teams.
• Experience: 4-5 years of IT management or related experience, ideally in digital health, tech, or startup environments. • Tools & Technologies: Expertise in Mac systems, in-depth knowledge of MDM solutions (JAMF) Okta (IAM and SSO), and SaaS-based apps (Jira Cloud, Slack, 1Password, Google Workspace). Familiarity with Cloudflare or AWS preferred. • Project Management: Proven track record in implementing new systems, scaling solutions, and improving IT processes. • Security Expertise: Knowledge of IT security principles, including access control, encryption, and HIPAA compliance. • Certifications: Apple Certified Mac Technician, CompTIA A+, Network+, Jamf 100-200, or similar credentials preferred.
• Medical + Dental + Vision + Disability + Life Insurance • 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave • Learning and Development Reimbursement • Health and Wellness Stipend • Home Office Reimbursement • 401k • Stock Options • Remote, community-focused culture • Travel as needed for brick and mortar clinic support • Company wide meditations • Group workouts hosted by Brightline employees! • Company Offsites
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