Senior IT Portfolio Manager

6 days ago

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HelloConnect

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HelloConnect is a business process outsourcing (BPO) company founded in 2019 to provide high-quality customer service, sales, and back-office support. Located in Manila, Philippines, HelloConnect specializes in tailored outsourcing solutions for e-commerce businesses, helping them scale efficiently while maintaining service quality. With a focus on personal interactions, quality delivery, and technological integration, HelloConnect aims to enhance customer satisfaction and operational efficiency for its diverse clientele.

501 - 1000 employees

Founded 2019

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Managing and optimizing SaaS license utilization and spending. • Building strong relationships with key stakeholders across the organization, including business leaders, IT teams, and vendors. • Elevating our SaaS Management offerings to Senior Leadership by identifying pain points, defining ideal outcomes, scoping initiatives, and ultimately delivering value to the business. • Managing the entire Software contract lifecycle, from initiation to termination, ensuring compliance with contractual obligations. • Insights and analysis: Provide data analysis and metrics that support the evidence, requesting and driving decision-making. • Software Consolidation Program: Ensure the successful completion of all related initiatives by using various skills like project management, product management, and stakeholder management. • Software optimization: Ensure efficient Software Contract Management, control charges, maintain IT Portfolio, optimize legacy software by eliminating redundancy, and standardize processes for consistent business delivery. • Financial Liaison and Budget Tracking: Liaise with the Finance department on IT spend, keeping track of the 3rd party budget, presenting findings to senior management for proactive decision-making and budget planning. • Reporting: Crafting concise reports for senior leadership, leveraging expert written communication and data-driven insights.

🎯 Requirements

• Ownership: Demonstrate ownership and entrepreneurship, achieving results regardless of who is responsible for the execution of the initiative. • Adaptability: Proven agile mindset, a bias to action, excelling at driving change and decision-making, even in ambiguity. • Project and Change Management: Experience with planning and implementing complex projects from start to finish, by using various skills like project management, product management, change management and stakeholder management. • Collaboration: Experience working with senior leadership and outcome-driven management frameworks, confident to influence business decisions through quantitative and qualitative insights that continually drive optimization. • Communication: Fluent in English, proficient in both oral and written communication, adjusting the tone and style as needed to convey messages effectively, handling intricate scenarios and effectively using active listening skills and assertiveness. • Critical Thinking: Demonstrated track record of innovative solutions, continuous process improvement, showcasing a can-do attitude, overcoming obstacles with determination and critical thinking. • Analytical skills: Capacity to identify trends, patterns, anomalies, and other relevant insights for increasing senior management visibility on IT portfolio management topics and support timely and effective decision-making. • Presentation skills: Design and develop reports and presentations to summarize insights and use data to develop and optimize strategies and processes, increase profits, efficiency, quality, and reduce costs. • ITIL: Experience with software delivery practices, such as ITIL is a plus. • Financial literacy: Understanding of IT financial management principles, including cost allocation, budget planning and variance analysis. • Excel: Proficient in advanced Excel functions including VLOOKUP, pivot tables, more complex formulas is a plus. • Software Management: Familiarity with software licensing models, SLAs, credit management as well as terms and conditions to effectively manage contractual agreements.