Quality Assurance Analyst
October 8
🇺🇸 United States – Remote
💵 $46k - $50k / year
⏰ Full Time
🟢 Junior
🔧 QA Engineer (Quality Assurance)
🗽 H1B Visa Sponsor
Description
• Monitor and evaluate customer interactions • Provide feedback on inbound and outbound interactions • Conduct comprehensive audits of customer interactions • Identify trends and provide insights to the QA Manager • Participate in calibration sessions to ensure quality standards • Maintain up-to-date knowledge of workflows and policies
Requirements
• Minimum of 2 years of contact center experience • At least 1 year in a Quality Assurance Analyst role within a call center environment • Excellent communication and interpersonal skills • Strong analytical skills with attention to detail and accuracy • Proficiency in industry best practices and quality assurance methodologies • Ability to work independently in a remote work environment
Benefits
• Unlimited PTO • Work-from-anywhere policy • 401k with 4% match • Health, dental, and vision benefits • Paid parental leave • Wellness reimbursement • Free Friday lunches
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