Outbound Call Center Scheduler

Yesterday

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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Porter

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Porter is a healthcare coordination and management company that leverages the power of artificial intelligence to connect various aspects of healthcare delivery. Their services focus on coordinating care for payers, individuals, families, and at-risk providers, ensuring seamless navigation through the healthcare system and improving care quality through in-home assessments and personalized interventions. Porter's innovative approach addresses quality measures, risk adjustments, and gap closures in care, particularly for Medicare Advantage, Medicaid, and ACA commercial members. They emphasize reducing readmissions and enhancing care quality through their comprehensive health portal and dedicated care guides, who provide support from scheduling to securing necessary medical equipment and services.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.4M Venture Round on 2023-01

📋 Description

• Porter is growing and looking to expand our Scheduling Team! • Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. • We deliver understanding, compassion, information, and peace of mind for your members. • New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization. • The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. • The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. • Responsibilities include proactively reaching out to members over the phone to schedule telehealth and in-home visits with a Porter Provider, managing customer CRM, and boosting member satisfaction.

🎯 Requirements

• High School Diploma • A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy • Ability to keep all company-sensitive documents and systems secure • A reliable, high-speed internet connection with an ethernet connection • A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, - respect, and compassion • Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront • Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating • Ability to work with the team to cover on-call and holiday schedules as needed • Ability to thrive in a fast-paced environment and in high volume outbound dials

🏖️ Benefits

• Remote Work Environment • Paid Time Off • Laptop Supplied • Benefits - Medical Dental Vision Voluntary Life + AD&D • A fun team and special culture