Lead Product Designer

October 3

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Help Scout

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Web applications • Email • Cloud • Help desk • customer support

51 - 200

Description

• Help Scout has been a design-driven company from day one. • Seeking a Lead Product Designer to learn from teammates and ship innovative experiences. • You'll own projects across multiple product surfaces and contribute to the product vision. • This role will initially focus on the AI workstream, leading efforts to bring AI functionality to market. • Partner closely with product and engineering to solve the right problems. • Own design and user experience for core product areas from concept to completion. • Navigate complex problems through prioritization and team alignment. • Stay close to the customer to understand their goals, leveraging data to inform decisions.

Requirements

• You are an experienced design leader with a track record of delivering products that people depend on every day and solve real problems. • You over-invest in well crafted interaction and visual design that makes the customer experience feel human, modern and delightful. • You are comfortable navigating ambiguity and driving projects forward with a clear sense of conviction and purpose. • Your decisions strike the right balance between gut- and data-informed. • You pride yourself on your collaboration with others. • You are passionate about helping other designers grow and develop.

Benefits

• healthcare coverage • wellness resources • and so much more.