Help Scout
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Web applications • Email • Cloud • Help desk • customer support
Senior JVM Engineer
November 11, 2024
Help Scout
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Web applications • Email • Cloud • Help desk • customer support
📋 Description
• Develop high-quality AI systems • Collaborate with an engineering team • Participate in architectural decisions • Ensure performance, security, and usability
🎯 Requirements
• Expertise in Java and Kotlin • Proficiency in Spring Boot • Experience in high traffic solutions • Strong communication skills
🏖️ Benefits
• Healthcare coverage • Wellness resources • Equity
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