Customer Service Representative

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Helpware

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Customer Support • Customer Experience • Backoffice Support • AI Training • ML Training

1001 - 5000

💰 Seed Round on 2016-01

Description

• Help healthcare members with inquiries on benefits and claims. • Utilize reference materials for accurate information. • Document all inquiries and maintain records. • Perform additional related duties as assigned.

Requirements

• Must be 18 years or older • Authorization to work in the United States • A minimum of one year experience in a call center • Knowledge of medical terminology, CPT, HCPCS and ICD-10 codes preferred • Bilingual a plus • Ability to safely and successfully perform the essential job functions with or without a reasonable accommodation, including meeting qualitative and/or quantitative productivity standards. • Ability to maintain regular, punctual attendance. • Ability to sit for 6-8 hours. • Constant use of computer keyboard and mouse; repetitive use of both hands. • Occasional to frequent twisting of neck; occasional bending of neck and at waist.