Customer Service Representative

6 days ago

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Logo of Helpware

Helpware

Customer Support • Customer Experience • Backoffice Support • AI Training • ML Training

1001 - 5000 employees

Founded 2015

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 Seed Round on 2016-01

Description

• Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. • Work during the night, this position is 3rd shift. • Inbound & outbound calls; Scheduling reservations for transportation to healthcare appointments; • Checking on the status of transportation reservations; • Interaction with health plan members and transportation providers and healthcare facilities; • Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Requirements

• High school diploma or equivalent • One (1) year of inbound call center experience in high call volume atmosphere • Prior overnight and 3rd shift work experience preferred • Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment • Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone. • Positive and helpful attitude • Exceptional interpersonal skills and conflict resolution ability • Ability to work independently and/or with a Team • Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm • Flexible with the ability to adapt to changes in business, strategy, and technology • Ability to empathize with the Member and/or Member's guardian • Must be able to work with geographically and culturally diverse populations and personalities

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