Customer Service Representative
Yesterday
Description
• Collaborate with team members to navigate customers' needs • Deliver optimal results and build strong relationships with customers • Manage inbound & outbound calls • Schedule transportation for healthcare appointments • Check status of transportation reservations
Requirements
• High school diploma or equivalent • One (1) year of inbound call center experience in high call volume atmosphere • Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines • Knowledge of health insurance programs and benefits • Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment • Strong communication skills (both verbal and written) • Positive and helpful attitude • Exceptional interpersonal skills and conflict resolution ability • Basic computer literacy • Ability to empathize with the Member and/or Member's guardian • Ability to work with geographically and culturally diverse populations and personalities
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