Sales Support Representative - Medical

4 days ago

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Henry Schein

Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites.

Dental Supplies and Medical Supplies

10,000+ employees

๐Ÿ“‹ Description

โ€ข The Medical Sales Support Representative serves as the first point of contact for Field Sales Consultants (FSCs) and Regional Sales Managers (RSMs) regarding customer support functions. โ€ข Provides outstanding customer service to the FSCs regarding orders, returns, account inquiries, and addressing customer concerns. โ€ข Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments. โ€ข Issues return authorizations, credits, and traces customer order shipments. โ€ข Interacts with RSMs regarding FSC and customer related issues. โ€ข Evaluates, analyzes, and resolves FSC concerns. โ€ข Maintains special pricing upon request from the FSC. โ€ข Interacts with Distribution Centers regarding post-order inquiries. โ€ข Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC.

๐ŸŽฏ Requirements

โ€ข Good telephone etiquette โ€ข Ability to answer a high volume of calls โ€ข Effective dispute resolution โ€ข Ability to learn applicable computer systems

๐Ÿ–๏ธ Benefits

โ€ข Medical, Dental, and Vision Coverage โ€ข 401K Plan with Company Match โ€ข PTO โ€ข Paid Parental Leave โ€ข Income Protection โ€ข Work Life Assistance Program โ€ข Flexible Spending Accounts โ€ข Educational Benefits โ€ข Worldwide Scholarship Program โ€ข Volunteer Opportunities

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