Gabb
Gabb is a provider of kid-safe cell phones and smart watches designed specifically for children and teens. Their devices, like the Gabb Phone and Gabb Watch, are tailored to ensure safety by eliminating internet access, social media, and distracting games, while offering essential communication features such as unlimited talk and text. Gabb's products aim to give parents peace of mind and children the ability to stay connected in a safe environment.
Safety • Cell Phones • Consumer Products • Ecommerce • Tech
Customer Support Representative
March 29
Gabb
Gabb is a provider of kid-safe cell phones and smart watches designed specifically for children and teens. Their devices, like the Gabb Phone and Gabb Watch, are tailored to ensure safety by eliminating internet access, social media, and distracting games, while offering essential communication features such as unlimited talk and text. Gabb's products aim to give parents peace of mind and children the ability to stay connected in a safe environment.
Safety • Cell Phones • Consumer Products • Ecommerce • Tech
📋 Description
• At Gabb, we're on a mission to bring back the magic of childhood. • Think outdoor adventures and real connections! • We create safe tech that lets kids be kids, even in a digital world. • Our team is full of optimistic folks who love a good challenge (and having fun!). • Supporting Families During This Digital Era • We are dedicated to creating a safer digital world for kids and empowering parents in this digital age. • Our Customer Support team is the heart of that mission, providing exceptional care and guidance to families navigating the world of safe technology. • Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more. • Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps. • Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb. • Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes. • Team Player. You'll collaborate with your fellow team members and create a positive environment for all. • Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced
🎯 Requirements
• 1+ year(s) of experience in customer service. • Prior experience in a contact center, preferably for a technology product or service preferred. • Basic technical skills and the ability to quickly learn new software, devices, and systems. • Exceptional communication skills and the ability to actively listen. • Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately. • Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
🏖️ Benefits
• Mission driven to protect kids and make a difference in the world • Work-life balance with generous PTO, remote-first schedules, and more • Generously covered insurance premiums (up to 100% based on tenure) • 401(k) plan with employer match • Fast-paced startup environment with room for career growth • Energetic and collaborative company culture • Pet insurance to keep your furry friend happy and healthy • Get paid to give your time to the community
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