Dockwa
Dockwa is a marina management software that simplifies connectivity between boaters and marinas. It streamlines reservation processes, automates daily tasks, and improves customer communication for marinas. For boaters, Dockwa allows easy online booking of marina spaces, in-app messaging with marina staff, and offers features like secure payment storage and access to a large network of marinas.
Marina Reservations • Boating • Marina Management • Mobile Applications
Customer Support Representative
6 days ago
Dockwa
Dockwa is a marina management software that simplifies connectivity between boaters and marinas. It streamlines reservation processes, automates daily tasks, and improves customer communication for marinas. For boaters, Dockwa allows easy online booking of marina spaces, in-app messaging with marina staff, and offers features like secure payment storage and access to a large network of marinas.
Marina Reservations • Boating • Marina Management • Mobile Applications
📋 Description
• Dockwa is on a mission to modernize the $230+ billion marine industry. • Provide frontline support to both boater and marina customers. • Facilitate network engagement, improving technical familiarity with our software. • Ensure customers spend more time on the water using our products. • Deliver exceptional customer experiences. • Provide actionable feedback to the Success, Sales, and Product teams. • Operate in an omni-channel environment (email, phone, live chat). • Candidates should be located in the Eastern Standard Time zone.
🎯 Requirements
• BA/BS degree or equivalent work experience • 1 year of experience in customer service or support • Strong written and verbal communication skills • Ability to stay organized and manage multiple tasks efficiently • Technical aptitude and interest in learning software applications • Experience troubleshooting POS hardware (not required but a plus) • Familiarity with the marine industry (not required but a plus)
🏖️ Benefits
• Competitive compensation package • Base salary • Equity • Comprehensive benefits plan • Company performance bonus
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