Operations Associate

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Hertility

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Women's Health • Hormone Health • Fertility • Menopause • Research

11 - 50

Description

• Operations Associate • Location: UK, Remote • Salary: £30 - £35k • Hertility Health is transforming women’s health, putting fertility and reproductive care at the forefront of conversation and care. • We’re the only CQC-approved provider offering at-home hormone health, fertility testing, and end-to-end clinical support. • Our mission is powerful yet simple: to give women the tools they need to manage their health from menstruation through menopause, with expert support every step of the way. • As an Operations Associate you’ll play an integral role in our growing company. The role will sit at the heart of Hertility, solving complex problems facing the business. • If you’re passionate about making a difference in women’s health, this role is for you!

Requirements

• Supporting our Operations and Customer Service team by ensuring day-to-day operational activities are carried out efficiently and effectively. • Supporting communications between Hertility and fulfilment partners. • Ensuring timely delivery of the end-to-end customer journey. This includes forecasting for and dispatching automatic and manual orders. • Effectively supporting internal teams to achieve key processes underpinning delivery. • Problem solving issues when plans are off track and escalating risks where required. • Owning and reconciling the packaging and merch stock. • Helping to optimise our workflows through internal auditing and improving processes. • Thinking in terms of scalability: contribute to expanding our operations as we scale. • Supporting our Head of Finance with the management of the Finance inbox, processing of invoices, using Xero and bank reconciliations. • Working closely with our Quality Manager to ensure that we are compliant with our CQC registration, our ISO Accreditation, our internal audits and much more! • We’re growing and this role is fast paced so there will occasionally be other tasks you’ll be responsible for that may not be covered by this list. • Relevant Experience: A background in operations, ideally in a health tech, a start up and / or a regulated organisation. We need someone detail driven, independent and able to work under pressure! • Confidence: We need someone who is passionate about exceeding expectations and is a confident, results driven self starter. • Team Work: A collaborative approach is required in this role! • Organisation: Excellent time management and prioritisation skills. A great communicator is a must! • Solution Led: A solution orientated approach- when you see something not working you will flag it and be part of the solution! • Adaptability: Experience in a fast-paced, evolving environment. • Audi Experience: Internal audit experience and any financial experience all a bonus!!

Benefits

• 33 Days of Paid Leave: Includes public holidays, plus discretionary additional time off between Christmas and New Year. • Company Laptop: The tech you need to succeed! • Fully Remote: Work from anywhere with the flexibility to do what matters most to you. • Flexible Working Hours: We trust our team to manage their time and deliver results. • Pension Scheme: 5% employer contribution salary sacrifice pension with a 4% employee match. • Mental Health Support: In house counselling available anytime. • Free Hertility Services: Complimentary hormone and fertility tests for you, plus discounts for friends and family. • Professional Growth: Learning and development budget to pursue further skills. • Share Options: Be a part of our future success. • Enhanced Parental Leave & First-Time Parents Benefits: Support through all stages of family life. • Menstrual Leave: Supporting health and wellbeing. • Financial Advisor Access: Get guidance on financial planning. • Work from Anywhere: Enjoy one full month each year to work from anywhere in the world!