Client Success Manager

August 31

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HHAeXchange

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Better Homecare, Better Health

Healthcare • Home Care • Software • Technology • Homecare software

501 - 1000

💰 Private Equity Round on 2021-09

Description

• Serve our customers at all hierarchical levels • Monitor the market in regard to new product opportunities and generate analyses and concepts, and if needed develop new “go to market” strategies. • Have strong management skills and regular contact with customers in order to recognize customer needs in a timely manner. • Meet & exceed the agreed-upon customer satisfaction goals • Maintain weekly communication with assigned clients and documents health of clients in weekly status reporting and quarterly client reviews • Maintain technical understanding and competency in the software features being delivered • Other duties as assigned by supervisor or HHAeXchange leader. • Travel 10-25%, including overnight travel

Requirements

• Must be located in the state of Illinois • 3+ years of client service experience • Bachelor’s degree, or post graduate a plus • Home Health Care experience preferred • Understanding of value-based care and benefits realization approaches preferred • Excellent written and verbal skills • A savvy relationship manager who’s passionate about helping small businesses and creatively solving problems • Keeps cool under pressure and can comfortably handle conflict resolution scenarios in person, over the phone, and through email • In-depth market and industry knowledge as well as customer contacts • Strong communication skills, a positive attitude, and a friendly and professional approach to customers • Passion for customer satisfaction with a great desire to succeed • Negotiation skills at all management levels as well as a high measure of authority in critical situations and an ability to work independently • Affinity for the general economic process and business figures • Ability to travel, without restriction, in the assigned area