Service Cloud Administrator

November 27

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HHAeXchange

WebsiteLinkedInAll Job Openings

Healthcare • Home Care • Software • Technology • Homecare software

501 - 1000

💰 Private Equity Round on 2021-09

Description

• HHAeXchange is the leading technology platform for home and community-based care. • HHAeXchange is searching for a Salesforce Service Cloud Administrator to join our team. • Responsible for managing and optimizing our Salesforce Service Cloud environment to enhance customer service operations. • Role involves configuring, customizing, and maintaining Salesforce Service Cloud, Omni-Channel, and Experience Cloud. • Must perform each essential job duty satisfactorily.

Requirements

• Salesforce Administrator or Salesforce Service Cloud Consultant certification required • At least 2 years’ experience providing Admin level support to a Salesforce environment with Service Cloud • Minimum of 3 years’ experience on the Salesforce platform in an administrative capacity with proven expertise in Salesforce configuration and customization using declarative and low-code techniques • Hands-on experience with Salesforce configuration, customization, and administration • Strong knowledge of Salesforce Service Cloud features and functionality. • Proficiency in creating reports, dashboards, and custom objects. • Excellent problem-solving skills and attention to detail. • Strong communication skills and the ability to train and support users. • Ability to work independently and as part of a team. • Familiarity with Salesforce development (Apex, Visualforce) is a plus. • Knowledge of industry best practices and emerging trends in CRM and customer service technologies.

Benefits

• Competitive health plans • Paid time-off • Company paid holidays • 401K retirement program with a Company elected match • Other company sponsored programs