Highspot
Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement
501 - 1000
Director, Customer Success - Enterprise & Strategic
May 8
Highspot
Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement
501 - 1000
Description
• Lead a team of Customer Success Managers • Guide customers through post-sales onboarding process • Act as a trusted advisor to customers • Define and implement customer strategy • Support and coach the growing Customer Success team • Build and sustain customer and partner relationships • Drive adoption of Highspot within customer’s organization • Ensure customers get full benefits of using the platform
Requirements
• 10+ years of managing high-performing revenue attainment teams in a SaaS environment • 7+ years of client management experience with Enterprise level customers • Demonstrated ability to work cross-functionally • Familiarity with SaaS businesses, metrics, goals, and challenges • Proven strong executive leadership and decision-making abilities • Strong communication skills, ability to articulate and sell a vision internally and externally • Strong execution skills and the ability to drive action and accountability • Proven track record of hiring, developing, and managing world-class talent • Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality. • Ability to communicate directly to the product and technical teams: share insights into root causes of customer discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction • Experience working with and deploying CMS/DMS technologies. Working Knowledge of CRM (Salesforce.com, Dynamics 365) operations and administration • Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles • Proven ability to navigate ambiguity and change • Proven track record of defining and optimizing processes
Benefits
• 11 paid holidays • Generous Accrued Time Off • Generous paid sick time • Annual day of service
Apply Now