Highspot
Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement
Senior Technical Account Manager
Yesterday
Highspot
Sales Enablement • Sales Engagement • Sales Playbooks • Sales Enablement Analytics • Buyer Engagement
Description
•Join us on an exciting journey as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. •As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. •Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.
Requirements
•5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers. •Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications. •Strong understanding of software development processes and methodologies, underpinning your ability to navigate and thrive within our dynamic ecosystem. •Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse. •Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions. •Capacity to manage multiple projects and clients concurrently, maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment. •Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.
Benefits
•Comprehensive medical, dental, vision, disability, and life benefits •Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting •Flexible PTO •Generous Holiday Schedule + 5 Days for Annual Holiday Week •Quarterly Recharge Fridays (paid days off for mental health recharge) •Flexible work schedules •Access to Coaches and Therapists through Modern Health •2 Volunteer days per year •Monthly transportation allowance for employees that work in our Vancouver Hub location
Apply Now