Customer Success Engineer
November 19
🇬🇧 United Kingdom – Remote
💵 $85k - $120k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
🚫👨🎓 No degree required
Description
• Ensure users get the most value from the platform. • Answer questions in Intercom, Slack, phone, or email. • Provide broad exposure across the organization. • Collaborate with Solutions Architects, Engineers, Marketing, Engineering, and Operations. • Pitch in across the organization and wear many hats.
Requirements
• 2+ years in a customer-facing role. • Technical background either through experience or education. • Conversant in SQL or willing to learn. • Strong discovery and interpersonal skills. • Intellectual curiosity, high ambition, and humility. • High proficiency in English. • Ability to adapt to an ever-changing work environment. • Thorough understanding of the technology industry.
Benefits
• Meaningful equity compensation in the form of ISO options. • Early exercise available. • 10 year post-termination exercise window.
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