Customer Success Engineer

2 days ago

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Description

• Ensure users get the most value from the platform. • Answer questions in Intercom, Slack, phone, or email. • Provide broad exposure across the organization. • Collaborate with Solutions Architects, Engineers, Marketing, Engineering, and Operations. • Pitch in across the organization and wear many hats.

Requirements

• 2+ years in a customer-facing role. • Technical background either through experience or education. • Conversant in SQL or willing to learn. • Strong discovery and interpersonal skills. • Intellectual curiosity, high ambition, and humility. • High proficiency in English. • Ability to adapt to an ever-changing work environment. • Thorough understanding of the technology industry.

Benefits

• Meaningful equity compensation in the form of ISO options. • Early exercise available. • 10 year post-termination exercise window.