Hightouch
Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.
Customer Success Engineer
December 6, 2024
🇺🇸 United States – Remote
💵 $85k - $120k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
🚫👨🎓 No degree required
Hightouch
Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.
📋 Description
• About Hightouch • Hightouch’s mission is to empower everyone to take action on their data. • Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. • The Customer Success Engineering role is demanding and requires strong organizational skills and multitasking. • You’ll work directly with all users to ensure they can get the most value from the platform. • Provide broad exposure across the organization and collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. • The ideal candidate is hungry to learn, excited to cross-functionally collaborate, and driven to deliver optimal customer experiences. • This position is at the forefront of our efforts to drive an exceptional customer journey.
🎯 Requirements
• 2+ years in a customer-facing role • Experience supporting enterprise customers • Technical background either through experience or education • Conversant in SQL or willing to learn the basics and a few more advanced topics • Strong discovery and interpersonal skills • Intellectual curiosity, high ambition, and humility • Excellent verbal and written communication skills • Ability to adapt to an ever-changing work environment • Thorough understanding of the technology industry and its players • Located in Central or Mountain timezone
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