Customer Support Engineer
October 20
Description
• Respond and resolve incidents with different SLAs related to the customer's environment & applications. • Work in customer requests on a daily basis. • Monitor customer environments and react proactively. • Interact with other teams & providers to solve the problems. • Document incident resolutions and procedures in VILT knowledge base. • Propose solutions to solve recurring issues. • Walk the customer through the problem-solving process. • Work in a highly skilled team where teamwork and documentation is very important.
Requirements
• Mandatory Knowledge of Linux and Windows management • Knowledge on how a web application works (from front-end to database) • Knowledge on network management and security. • Knowledge with application and web servers • Knowledge in Scripting (shell script / bash /other ) • Nice to Have Knowledge in the full application development cycle • Knowledge in some programming languages (java / php / other) • Knowledge in monitoring tools (nagios / icinga / microsoft scom / checkmk / other) • Good communication skills • Good English - Write and Speak • Medium Spanish - Write and Speak • Proactivity • Ability to prioritize and multitask • Flexibility (work shifts) • Ability to work under pressure • Customer Service (ability to attend to the customers requests) • Troubleshooting and Problem-Solving • Enthusiasm for continual learning • Curious, self learned, passion about IT
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