Director, Business Operations

13 hours ago

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hims & hers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

Description

• We are looking for an experienced leader to scale the team that supports business operations for the Hims & Hers platform - a key pillar of the Hims & Hers growth strategy. • Reporting to the Senior Director of Strategy & Operations, you will lead, grow, and inspire a team tasked with delivering key operational initiatives that improve the customer experience. • Your team will determine and uncover opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both customers & providers. • This role is highly collaborative and cross-functional; you will team with Product, Growth, Legal, Medical leadership, and others to provide strategy, vision, and direction for the business operations function at Hims & Hers. • Own complex problems: Build out and creatively scale the business operations team, leading day-to-day oversight and execution on both existing processes and driving initiatives to improve compliance, increase efficiencies, and deliver a seamless experience to customers. • Collaborate closely with Medical Affairs, Legal, Product, Marketing, and Analytics to ensure that we continue developing innovative care models that deliver the highest quality clinical, patient-friendly care. • Challenge status quo: Initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions. • Build for scale: identify, codify, and implement data-driven decision-making across each part of your team. Set clear goals for a growing team. • Lead the organization by proactively identifying growth & optimization opportunities; collaborating cross functionally to structure, measure, execute, and scale; and driving adoption and knowledge at all levels of the organization. • Build and lead a high performing, diverse, responsive team and maintain a culture of excellence, growth, and fun.

Requirements

• 12+ years of combined management consulting and growth startup experience, preferably in a GM or P&L management role at a high-growth DTC company or consumer marketplace • 5+ years of experience hiring, managing, and developing high performing cross-functional teams • Success in a highly strategic, analytical, and operations role within a rapidly growing company: balancing quantitative and qualitative inputs for rapid, accurate decision-making • Results and growth oriented: Strong track record of ownership, of both setting clear goals and delivering on results • Strong leadership capabilities and ability to initiate and maintain cross-functional relationships • Prefer to thrive and adapt in a fast-paced, high-growth and rapidly changing environment • Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes. • A desire and track record of doing all of the above in a fully remote environment – ownership, accountability, humility, and humor a must. • Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats

Benefits

• Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers & Apostrophe online products • 401k benefits with employer matching contribution • Offsite team retreats