Salesforce Business Analyst

4 hours ago

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Description

• Collaborate with stakeholders to gather and document business requirements for Salesforce initiatives • Develop and propose effective Salesforce solutions that align with business goals and objectives • Configure and implement Salesforce features, ensuring seamless integration with existing systems • Conduct thorough testing of Salesforce solutions to ensure functionality and performance meet business needs • Maintain comprehensive documentation of configurations, processes, and user guides • Troubleshoot and resolve issues related to Salesforce functionality and performance

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field • 3+ years of experience as a Salesforce Business Analyst or related role • Proficiency in at least four of the following areas: Experience Cloud, Shield, Sales Cloud, Service Cloud, Copilot, DataCloud • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) • Experience with Agile methodologies • Familiarity with project management tools and software • US Citizen and/or Greencard holder is required

Benefits

• Industry-leading benefits • Flexible arrangements that work for you • Support for holistic health and wellbeing • Opportunities for process improvement • Training and support to end-users