Holafly
Holafly is a travel technology company that provides international eSIM solutions, allowing travelers to stay connected with unlimited data plans in multiple destinations without incurring expensive roaming charges. They offer a convenient and quick setup process for eSIMs that can be activated upon arrival, enabling users to access fast internet on compatible devices seamlessly. Holafly is committed to sustainability by promoting the use of eSIMs over traditional physical SIM cards, reducing environmental impact while traveling.
Technical Support Specialist - Telecom B2B
February 18
Holafly
Holafly is a travel technology company that provides international eSIM solutions, allowing travelers to stay connected with unlimited data plans in multiple destinations without incurring expensive roaming charges. They offer a convenient and quick setup process for eSIMs that can be activated upon arrival, enabling users to access fast internet on compatible devices seamlessly. Holafly is committed to sustainability by promoting the use of eSIMs over traditional physical SIM cards, reducing environmental impact while traveling.
📋 Description
• Provide first and second-level technical support to partners, resolving incidents and providing assistance with the use of our technological tools. • Advise and train clients on the integration and optimization of technological solutions. • Collaborate with internal teams (development, product, operations) to escalate and resolve complex technical issues. • Document solutions, best practices, and procedures in an internal knowledge base. • Conduct tests and diagnostics to identify the root cause of incidents and propose effective solutions. • Monitor partner performance and satisfaction metrics, proposing improvements in the user experience. • Support the implementation of new functionalities and the management of technological changes within the organization.
🎯 Requirements
• 2+ years of experience in technical support, customer service, or similar roles in telecommunications companies. • Experience in SaaS, telecommunications, networks, or cloud environments is a plus. • Conversational English level B1 or higher. • Other languages are a plus. • University degree in Telecommunications or Higher Vocational Training in Systems Administration or Application Development. • Knowledge of APIs, system integration, and telecommunications. • Experience with ticketing tools (JIRA, HubSpot, Shopify, Intercom, etc.).
🏖️ Benefits
• Remote work • Paid time off to relax and recharge • Education bonus • Great company culture and international environment
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