Technology Business Analyst - Support Center

March 11

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $92.3k - $133.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Holman

WebsiteLinkedInAll Job Openings

Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you.

Fleet Management • Parts and Logistics • Automotive Sales • Upfitting and Equipment • Growth Ventures

5001 - 10000 employees

📋 Description

• Scope and oversee the development lifecycle and deployment of major and minor system innovations, enhancements, features and functionality for all Holman Platforms and Applications. • Researches each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met. • Puts together the business requirement documentation needed to provide an overview of the main deliverables of the project and start the weekly sprint meetings with development. • Conducts a market research study to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry. • Collaborate with team to design and plan the technical solution (problem, solution, implementation) including creation of design concepts, developing prototypes, devising, and conducting experiments and delivering applications. • Take a data-driven, empirical approach to identifying solutions. • Help identify needs from a potential and/or existing users and help drive the formulation of hypotheses and solutions. • Work with product team and development to help push rapid iteration on Holman platforms and achieve performance targets by making real-time decisions on platform design specifications. • Create and distribute communications such as “What’s New” broadcasts to internal and external users to provide updates around platform changes and enhancements. • Works with Platform Management and the operational business team members to create transition plans for rolling out enhancements. • Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements and ROI models. • Helps to document requirements and user flows needed by business and IT stakeholders as well as the development teams to fully understand and outline the project. • Works directly with development, the business and other IT stakeholders to create and adhere to project timelines. • Attend all ceremonies and weekly sprint meetings during the design and development phases of projects to provide direction and input to the development team as the weekly sprint tasks are reviewed. • Writes Epics, User Stories, User flows and detailed field mapping artifacts as needed. • Works with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated. • Ensure compliance to timelines, tasks, and updates are met. • Works with Development during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines. • Collaborate and communicate effectively with all Platform Management & Design team members and all other IT and Holman Organizational Teams. • Tackle complex technical problems and work to help users feel more confident using our applications. • Responsively and effectively handle issues. • Assist in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success. • Creates and implements feedback tracking procedures. • Complete online webcasts, onsite & offsite presentations or trainings of our client facing systems for our clients/prospects when advised. • Travel can be required and not limited to any specific days during a calendar year. Proper preparation with Sales and/or Client Relations to ensure a successful meeting. • Document conversations on shared resource site. • Report on any client issues and provide support in determining the solution. • Perform all other duties and special projects as assigned.

🎯 Requirements

• Bachelor’s degree in a related field (such as IT Disciplines, Business, Graphic Design, HCI, Visual Communication, Technical Writing or UX Design are helpful) • Additional education, certifications, or other distinctions are a plus. • SCRUM certification • AGILE Development • SDLC Documentation • PMP Certification • UX/UI Design Certification • CX Certification • Proficient in various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) • Familiar with all Holman platforms and applications • Experience with Azure, Figma/Uizard, PL/SQL • 2+ years’ experience as a Business Analyst; experience designing technical solutions for the automotive or fleet industry is a plus. • Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department. • Large-scale project management experience is a plus. • Power BI experience is a plus.

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement