Senior Manager - Data Science, Contact Center AI

September 20

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The Home Depot

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retail • home improvement • customer service

10,000+

💰 Debt Financing on 2007-07

Description

• The Senior Manager of Contact Center AI is responsible for developing and executing a comprehensive self-service roadmap that utilizes AI to enhance and modernize customer interactions across chat, SMS, and IVR channels. • This role involves leading a team to design, test, and refine generative and natural language AI capabilities. • Ensure best practices and world-class techniques are leveraged in the solutioning for business problems and future team reach.

Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Demonstrated proficiency in predictive modeling, data mining and data analysis. • Proficient managing and growing team members in a professional setting. • Proficiency in guiding more junior team members through Data Science fundamentals in a professional setting. • Demonstrated experience with translating high level strategy to tactical execution.