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πΊπΈ United States β Remote
π΅ $53.3k - $66k / year
β° Full Time
βͺοΈ Entry-level
π’ Junior
π§ Analyst
β’ Responsible for analysis of staffing and labor costs. β’ Creates, updates, and maintains databases. β’ Analyzes past trends and forecasts future volumes. β’ Documents and recommends improvements of workforce management processes. β’ Generates and releases associate schedules. β’ Develops skilling strategies to meet call arrival patterns.
β’ Must be eighteen years of age or older. β’ Must be legally permitted to work in the United States. β’ Advance Microsoft Excel β’ NICE Workforce management software experience β’ Forecasting and scheduling in a large call center, and across multiple centers. β’ 1 yr. Previous Workforce experience β’ Minimum leadership experience: None β’ Preferred leadership experience: None β’ Certifications: None
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