Workforce Analyst

Yesterday

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The Home Depot

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retail • home improvement • customer service

10,000+

💰 Debt Financing on 2007-07

Description

• Responsible for analysis of staffing and labor costs. • Creates, updates, and maintains databases. • Analyzes past trends and forecasts future volumes. • Documents and recommends improvements of workforce management processes. • Generates and releases associate schedules. • Develops skilling strategies to meet call arrival patterns.

Requirements

• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Advance Microsoft Excel • NICE Workforce management software experience • Forecasting and scheduling in a large call center, and across multiple centers. • 1 yr. Previous Workforce experience • Minimum leadership experience: None • Preferred leadership experience: None • Certifications: None