Workforce Analyst
October 29
Description
• Responsible for analysis of staffing and labor costs. • Creates, updates, and maintains databases. • Analyzes past trends and forecasts future volumes. • Documents and recommends improvements of workforce management processes. • Generates and releases associate schedules. • Develops skilling strategies to meet call arrival patterns.
Requirements
• Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Advance Microsoft Excel • NICE Workforce management software experience • Forecasting and scheduling in a large call center, and across multiple centers. • 1 yr. Previous Workforce experience • Minimum leadership experience: None • Preferred leadership experience: None • Certifications: None
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