Lock Desk Analyst
October 29
Description
• Supports mortgage related business strategies • Responsible for day-to-day management of locking mortgage loan rates • Accurately register and record rate lock information • Understand and relay investor policies • Comprehend and convey pricing for all mortgage products • Maintain customer service focus in a fast, multi-tasking environment • Review, process, lock, extend, and revise mortgage loan rate lock requests • Evaluate and confirm pricing upon receipt for accuracy • Analyze and resolve operational issues associated with rate lock mismatches • Process and record rate lock modifications
Requirements
• Bachelor’s Degree in Finance, Economics or Business related field preferred; or 1-3 years related experience and/or training; or equivalent combination of education and experience • Computer competency • Excellent telephone, communication (oral and written), interpersonal and organizational skills • Ability to work well with a team environment and take constructive criticism, coaching and feedback on a consistent basis • Ability to multitask, prioritize, and manage large volume of new loan locks with strong attention to detail • Mortgage experience preferred but not required. Experience with pricing/registration is optimal • Working knowledge of FNMA, FHLMC and other investor lending guidelines a plus • Encompass 360 Banker Edition (Preferred) • Optimal Blue experience (Preferred)
Benefits
• Competitive Compensation • Health Care - Medical/Dental/Vision/Prescription Drug Coverage • 401(k) with Company Matching Contributions • Flexible Spending Accounts • Disability Programs • Employee & Dependent Life Insurance • Vacation & Company Holidays • Tuition Reimbursement • Employee Home Purchase Rebate Program • Home Mortgage Program • Employee Assistance Program (EAP)
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