Escalation Technician

Yesterday

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Homefield IT

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Managed Services • Business Continuity Planning • Cloud Services • VoIP • Virtualization

51 - 200

Description

• Lead technical member for high level escalations • Provide best-in-class customer service • Handle incoming escalated requests via telephone and e-mail • Document and track help desk requests • Diagnose and resolve problems

Requirements

• At least 5 years of experience in Windows Server administration • Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs • Must have previous MSP experience • Focus on customer service • Demonstrated history of job stability • Accountability • Excellent communication skills • Flexibility to work evenings, nights, and weekends

Benefits

• Passionate and driven team • Focus on learning, growing, and mentoring • Relationships and customer service • Company sponsored events