Escalation Technician

November 5

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Homefield IT

Managed Services β€’ Business Continuity Planning β€’ Cloud Services β€’ VoIP β€’ Virtualization

51 - 200

Description

β€’ Lead technical member for high level escalations β€’ Provide best-in-class customer service β€’ Handle incoming escalated requests via telephone and e-mail β€’ Document and track help desk requests β€’ Diagnose and resolve problems

Requirements

β€’ At least 5 years of experience in Windows Server administration β€’ Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs β€’ Must have previous MSP experience β€’ Focus on customer service β€’ Demonstrated history of job stability β€’ Accountability β€’ Excellent communication skills β€’ Flexibility to work evenings, nights, and weekends

Benefits

β€’ Passionate and driven team β€’ Focus on learning, growing, and mentoring β€’ Relationships and customer service β€’ Company sponsored events

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