Product Operations Specialist, Flights
September 13
Description
• Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches. • Own portions of operation health measurement, alerting, and incident reporting. • Serve as an incident manager as needed for high-impact outages and product issues. • Liaison with stakeholders at vendor partners to report issues and strategize solutions. • Set requirements for new product launches to ensure benchmarks are met. • Field questions from company stakeholders via intake process and document reported bugs. • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented. • Run tests in the app environment when new content or products are launched. • Maintain high-quality documentation of systems, processes, and settings. • Flex as needed to support operational tasks in an ad-hoc manner.
Requirements
• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth. • Excellent judgment; ability to ask smart questions and make quick, impactful decisions. • Resilient attitude, ability to stay on your toes and move with any changes that may come your way. • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders. • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company. • Exceptional ability to grasp, manage, and articulate complex systems. • Strong organizational skills in order to stay on top of multiple tasks at once. • Experience in the travel industry, especially air travel, is a huge bonus. • Excellent written and verbal communication skills in English • A minimum of 2 year experience in Product Operations working with Product teams and Engineering teams • Deep domain knowledge in air shopping and booking providers (Sabre, Travelport, Amadeus, NDC, SPRK, ARC, BSP) • Experience with operation tools like Jira, Confluence, Amplitude, Datadog, Google Sheets. • Experience working with SQL.
Benefits
• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages. • Hopper covers 100% of the premiums for group insurance plan. • Hopper offers life, short term and long term disability coverage. • HSA that covers eligible medical and dental expenses. • All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere. • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay. • Please ask us about our very generous parental leave, much above industry standards!. • Unlimited PTO. • Carrot Cash travel stipend. • Access to co-working space on demand through FlexDesk AND Work-from-home stipend. • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact.
Apply Now
