Customer Success Manager - French Speaking

October 19

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Hostaway

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Vacation Rentals • Channel Management • Property Management System • Messaging Services • Mobile Apps

51 - 200

Description

• Fully remote role, must be within the EMEA region. • Drive adoption of Hostaway’s vacation rental software in the French market. • Identify upselling opportunities and develop strong customer relationships. • Serve as primary contact for significant customer issues and coordinate resolution. • Conduct webinars and create training materials for customers.

Requirements

• At least 5-7 years of increasingly complex enterprise experience in customer success, account management, or a similar role in the SaaS industry. • Ability to prioritize and manage a large portfolio of accounts (100-200 customers), and consistently deliver on expected engagement activities. • Proven track record of NRR and GRR performance, with verifiable expertise in driving upsells, cross-sells, and ownership of customer’s successes. • Native-level French language proficiency. • Additional language proficiency is desirable. • Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale. • Excellent problem-solving skills, with a knack for turning complex issues into simple solutions. • Willingness to work in the EMEA time zone.

Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.