Onboarding Specialist

9 hours ago

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Vacation Rentals • Channel Management • Property Management System • Messaging Services • Mobile Apps

51 - 200 employees

☁️ SaaS

🏠 Real Estate

Description

• As a Customer Onboarding Specialist, you will ensure that new clients are transitioned smoothly. • Conduct initial training sessions and demonstrations tailored to customer needs. • Develop customized onboarding materials and resources in English. • Maintain clear, consistent communication with new customers throughout the onboarding process. • Collaborate with sales and customer success teams to identify opportunities for improvement. • Monitor and report on the effectiveness of onboarding initiatives and drive continuous improvement. • Serve as the primary point of contact for new customers during the onboarding phase.

Requirements

• At least 2 years of experience in customer onboarding or customer success within the SaaS industry. • Fluent proficiency in English is mandatory. • Ability to work North American hours. • Proven ability to manage multiple onboarding projects simultaneously. • Strong interpersonal skills and the ability to create a positive first impression. • Excellent communication, presentation, and training skills. • Ability to quickly adapt to new technologies. • Strong problem-solving skills and the ability to think critically.

Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence. • Equity: Every role comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values guide our strategic and tactical decisions. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities. • Annual Paid Leave: Varies by country and aligns with country and/or contract-specific norms. • Geographic Specific Benefits: Different country-specific benefits such as Health Insurance and Pensions. • Dynamic Team Culture: Our diverse and international culture fuels innovation and creativity.