Customer Success Specialist - Experienced (Remote)
November 14, 2023
Description
Communicate with customers and solve their website-related technical issues via live chat and tickets; Be a true ambassador, and show our customers what customer obsession is really about; Focus on the customers’ success by offering additional services, tools, and products; Dive deep into the world of IT by continuously polishing your technical background; Deliver impactful work on a company scale.
Requirements
• C1 or native written English proficiency (a must); • Minimum 1-year work experience in the IT field, and/or IT-related studies (a must); • Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must); • Strong interpersonal skills such as proactiveness and empathy; • Hunger for learning and growing; • Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends); • A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher; • Ability to boost the internet speed up to 50 Mbps;
Benefits
• Paid 5-week training course in technology, product, and communication areas • Permanent remote work opportunity - position is fully remote • A competitive monthly payment in USD (based on your technical experience) • Bonuses: unlimited for upselling and efficiency based on KPIs • 20 days of paid time off • Regular remote team-building and OKR events • Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc • Active internal promotions! 70+ talents from the Customer Success team have excelled in their positions throughout 2022!
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