Junior Technical Customer Success Specialist

June 27

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Hostinger International

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Customer-obsessed, idea-driven & ever-growing web hosting company. Building the culture people love to work in!

Web Hosting • VPS Servers • Domain Registration

501 - 1000

Description

• Provide services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner • Apply problem-solving skills and resourcefulness and show customers what customer obsession is really about • Be a true ambassador by empowering customers to build their online success • Dive deep into the world of IT by polishing technical expertise daily • Deliver impactful work on a global scale

Requirements

• C1 or native written English proficiency • High motivation for helping customers and IT curiosity, basic technical understanding • Ability to multitask and handle multiple customer inquiries simultaneously • High emotional intelligence, with the ability to read customers' sentiments and reflect back on the feedback provided • Strong problem-solving skills and the ability to think critically when addressing tasks • Ability to show empathy, tactfulness, and proactivity when interacting with customers • Hunger for growth and a can-do attitude! • A curious and always learning mindset - if you don't know, how can you find out more? • Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities • A typing speed of ≥ 50 WPM • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends) • A computer with specific RAM and Processor requirements • Operating system specifics • Ability to boost internet speed to at least 50 Mbps • Experience in the customer service field is a plus!

Benefits

• Permanent remote opportunity! • Competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates) • Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas • Additional service fee available and ranging from 5% to 30% from your monthly compensation, according to services delivered • Commissions (10%) can be earned by offering additional services for our customers • Paid Suspension days - 20 days of paid suspension days for leisure • Flexible compensation models to choose from: Fix and Variable • Loads of possibilities and tools for personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more • Active internal growth: 80+ talents from the Customer Success team have excelled in their positions throughout 2023 • Estimated start date: as soon as possible!