HPC BU Global Remote Service Engineer

4 days ago

🇺🇸 United States – Remote

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $78.7k - $181.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

☁️ SaaS

Description

• Remote Service Engineer with broad multi-system knowledge. • Work with global customer base and Level 3 teams. • Troubleshoot and resolve hardware, software and interconnect issues. • Provide exceptional remote services to customers and onsite engineering personnel. • Ensure proper collection of data and timely communication of service events. • Manage escalations to next-level L3 SMEs.

Requirements

• Completed a first-level university degree in Computer Science, Engineering or related field/discipline. • 7 plus years of technical service experience, preferably in HPC or storage related environment. • Experience with current versions of Linux/Unix operating systems, file systems, networking and security (Redhat/CentOS or its equivalent). • Experience and familiarity with scripting languages in the Linux/Unix environment such as Bash, Perl, Python, etc. • Experience with high-speed/low-latency networks such as Omni Path, InfiniBand; debugging and tuning Mellanox. • Basic knowledge of and experience in maintaining system hardware and software. • Excellent organizational, collaborative and customer relations skills. • Strong verbal and written communications in English. • Strong analytical and problem-solving skills. • Willing to work "On call" on a team rotating basis. • Desire to learn and grow by utilizing and learning new technologies.

Benefits

• Health & Wellbeing: A comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. • Personal & Professional Development: Specific programs catered to helping you reach any career goals you have. • Diversity, Inclusion & Belonging: Unconditionally inclusive work and celebrate individual uniqueness.