Sales Representative

3 days ago

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HR Ways - Hiring Tech Talent

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HR Ways is a trusted technical recruitment agency specializing in hiring tech talent across various regions, including Dubai, Saudi Arabia, and India. The company focuses on providing a comprehensive range of HR outsourcing services, including recruitment, payroll, background checks, and staff augmentation. With a deep understanding of the tech industry, HR Ways partners with over 300 tech companies globally to help them build top-tier technology teams, ensuring the right fit for each organization. Their expertise and commitment to quality have made them a preferred choice for employers looking to streamline their hiring processes and boost productivity.

OUTSOURCING • Capacity Building and Training • Outsource Recuritment • HR Transformation

11 - 50 employees

Founded 2017

👥 HR Tech

🎯 Recruitment

☁️ SaaS

📋 Description

• Customer Engagement: Conduct regular Zoom calls with customers to understand their needs, provide guidance, and ensure they are leveraging our SaaS solutions effectively. • Customer Support: Offer prompt and effective assistance to customers when they encounter issues or have questions about our products. • Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success from day one. • Follow-ups: Regularly follow up with in-trial users and current customers to check on their progress, gather feedback, and offer additional support as needed. • Customer Retention: Develop and implement strategies to increase customer satisfaction and retention, ensuring a high renewal rate. • Feedback Collection: Gather and relay customer feedback to the product and development teams to help improve our offerings. • Customer Education: Create and conduct webinars, training sessions, and other educational initiatives to help customers fully utilize our SaaS products. • Reporting: Maintain accurate records of customer interactions and support activities, providing regular reports to management.

🎯 Requirements

• Proven experience in customer success, customer support, or a related role, preferably in the SaaS industry. • Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. • Comfortable with using Zoom and other virtual communication tools, as well as CRM and customer support software. • Strong problem-solving skills, with the ability to handle challenging situations calmly and effectively. • A genuine passion for helping customers and ensuring their success. • Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. • Ability to work collaboratively with cross-functional teams.