Commercial and Treasury Management Support Specialist

September 26

Apply Now

Receive Emails with Similar Jobs

HTLF

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• The Commercial and Treasury Management Client Support Specialist serves as a primary driver ensuring a superior experience in all interactions for the customer support of treasury management and commercial banking products including but not limited to deposit products, online banking, ACH and wire origination, positive pay, remote deposit, lockbox processing and other Treasury Management (TM) products. • This position provides service support to internal and /or external commercial customers. • The Commercial & Treasury Management Support Specialist manages the incoming/outgoing customer support requests received through phone que or written channels including customer system navigation training, responding to urgent support file limit exceptions of complex troubleshooting issues and completes established requests within the Service Level Agreements for each of these channels. • In addition, services customers not enrolled in the Elite servicing model. • Provides superior client experience in a professional and responsive manner for both internal and external customers, ensuring accuracy, quality, and expediency through various communication channels, e.g., phone or written channels.

Requirements

• Bachelor's in Accounting, Business Administration/Management, Finance preferred or equivalent work experience required • 1-3 years experience in a related business function or industry required • Prior experience implementing TM systems and solutions of moderate complexity preferred • Demonstrated technology skills with online banking/payments applications; ability to work with and decipher file formats for ACH/positive pay, BAI, lockbox and experience with QuickBooks integration; ability to work with customer file specifications and system outputs to reconcile business need required • Demonstrated problem solving ability through interaction with clients and business partners required • Excellent verbal and written communication skills required • Ability to mobilize internal resources to resolve issues required • Strong interpersonal and relationship building skills required • Strong analytical ability with attention paid to detail required • Strong organization and prioritization skills required • Proven ability to manage multiple priorities effectively required

Benefits

• Paid Time Off • 401(k) matching program • Annual incentive pay • Paid holidays • Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage • Health savings, flexible spending, and dependent care accounts • Employee assistance program • Tuition reimbursement • Various associate banking benefits