Mid-Market Customer Success Manager, Nordic/Dutch Language Speaker

5 hours ago

Apply Now

Receive Emails with Similar Jobs

HubSpot

WebsiteLinkedInAll Job Openings

inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000

Description

• Manage 30 -50 Mid-Market accounts. Some of your customers will be new while others may have been using HubSpot for several years. • Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. • Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. • Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. • Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth • Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

Requirements

• Extensive experience in a client-facing/account management role • Fluency in English AND Nordic Language or Dutch • Business savvy with consultative, problem solving, and issue resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations • Super organised, quick learner who works well under pressure • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates