Associate Support Consultant

Yesterday

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Hudson MX

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MX Platform™ | The modern way to manage media activation & gain real-time visibility into media spend & performance data

Internet • high tech • Broadcast TV • media procurement

201 - 500

Description

• Communicate with customers to resolve issues effectively. • Diagnose platform bugs and escalate within the organization. • Gather case information and supporting documentation. • Collaborate to streamline responsiveness from ticket receipt through closure. • Provide excellent customer service in all interactions with customers.

Requirements

• At least one year of experience in software customer service, specifically helpdesk. • Bachelor’s degree in business, technology, or communications. • Experience with Zendesk, Intercom, Freshdesk, or other cloud-based support ops system a plus • Agency experience a plus

Benefits

• Company-paid healthcare coverage (99%) - medical, vision, dental - for individuals & their families • Generous PTO and flexible work-from-home policies • Generous paid parental leave and 401K • Company-paid commuting benefits • Challenging work designed to leverage, and rapidly expand, your skill set