IT Helpdesk Specialist with German - HDFDB005

July 24

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IT Recruitment with Tech Approach

Recruitment strategy • Consultancy • IT individuals Recruitment • Coaching • Tech Teams Recruitment

11 - 50

Description

• Provide first-level support for all users with hardware, software, and application issues • Address customer-targeted open-ended questions to quickly understand the root of the problem • Process and functionally escalate tickets based on their priority • Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact • Ensure quality and best practices by applying organization IT standards • Perform client hardware and software upgrades as required or requested • Maintain inventory of all equipment, software, and software licenses in ServiceNow • Assist with onboarding of new users • Install, test, and configure new hardware as workstations, peripheral equipment, and software • Document all implemented solutions • Properly escalate unresolved issues to appropriate internal teams • Offer remote support to allocated users • Manage users and rights in the Active Directory • Provide prompt and accurate feedback to customers

Requirements

• Bachelor in IT is preferred • Minimal experience in a similar position • Good understanding of computer systems and networking • Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system) • Very good knowledge of Windows 7,8 or 10 • Basic knowledge of Remote Access • Systems/VPN • Fluent in German and English • Excellent problem-solving and communication skills • Highly self-motivated

Benefits

• International working atmosphere • Opportunities to contribute knowledge • Continuous skills development