Desktop End User Support Technician

Yesterday

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $44.9k - $60.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Humana

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Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

📋 Description

• Maintains, repairs, and troubleshoots desktop hardware and software packages • Responsible for customer service and end-user training • Performs varied activities and moderately complex administrative/operational/customer support assignments • Researches and resolves technical problems of moderate complexity • Responds to escalated telephone, email, and online requests for technical support • Documents, tracks, and monitors the problem using applicable systems and tools • Works within defined parameters to identify work expectations and quality standards

🎯 Requirements

• Less than 3 years of technical experience as a Desktop/End User Support Engineer • Experienced in researching and resolving technical problems of moderate complexity • Experienced responding to escalated telephone, email and online requests for technical support • Experienced documenting, tracking, and monitoring the problem using applicable systems and tools • Understands department, segment, and organizational strategy and operating objectives

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Volunteer time off • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Many other opportunities