VerticalChange
VerticalChange is an affordable, secure, and intuitive data management system designed for human service organizations. It offers unparalleled flexibility and live tech support to serve a wide range of clients within the social sector, including community programs, government agencies, nonprofit consultants, and community health workers. VerticalChange's platform is built on AWS, ensuring compliance with governance, regulations, and privacy standards. It features robust client management, custom data collection, and impact reporting tools, making it highly suitable for organizations aiming to effectively manage and analyze data for services and program outcomes.
Case management software • Non-profit databases • non-profit data systems • CRM with surveys • longitudinal study software
Customer Support Technician
April 3
VerticalChange
VerticalChange is an affordable, secure, and intuitive data management system designed for human service organizations. It offers unparalleled flexibility and live tech support to serve a wide range of clients within the social sector, including community programs, government agencies, nonprofit consultants, and community health workers. VerticalChange's platform is built on AWS, ensuring compliance with governance, regulations, and privacy standards. It features robust client management, custom data collection, and impact reporting tools, making it highly suitable for organizations aiming to effectively manage and analyze data for services and program outcomes.
Case management software • Non-profit databases • non-profit data systems • CRM with surveys • longitudinal study software
📋 Description
• Join an exciting growing company and help your community! • Work with customers to answer questions regarding VerticalChange software via chat, email, phone and remote meetings • Be available for support coverage during regular West Coast business hours. • Receive and respond to support queries in a timely manner by providing simple user training. • Conduct Quality Assurance Testing in VerticalChange • Assist in the development of system help guides and training videos. • Assist the Customer Success team with communicating to clients and scheduling, as needed. • Assist with client system configurations, historic data imports, and report generation, with the supervision of a Customer Success Manager. • Other duties as assigned by Customer Success Managers.
🎯 Requirements
• An eagerness to dive-in and learn new software or skills • A passion for helping others and the ability to channel that passion into helping clients in the social sector • Experience working in a Customer Support role, with expertise in Chat Support • Working knowledge of Google Workspace including Docs, Sheets, Drive, Slides • Proficiency in Microsoft Office Suite, specifically Excel and Word • Ability to write professional emails and meeting documentation • Knowledge of customer service practices • Patience and willingness to work with others who do not understand technology • A reliable internet connection, and a distraction-free working environment • Bachelor's degree or equivalent experience/vocational training • Quality Assurance/UAT Experience • Bilingual (English and Spanish) • Experience in the social services sector • Familiarity with Customer Relationship Management (CRM) or Electronic Health Record (EHR) software such as, Salesforce or EPIC
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