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β’ ActiveProspect is seeking a Support Engineer to join our small, but growing Support team. β’ This is both an individual contributor and a client-facing role. β’ This person will be proficient in using our suite of products to efficiently problem-solve technical software related questions and implement solutions for existing clients. β’ You will become a "go-to" person for technical questions about how our products work. β’ You will work with our Support Engineers, ensuring effective time management, SLA achievement, and a collaborative environment. β’ This is a demanding role that requires client relationship management, project management, communication, and technical software skills. β’ We are looking for candidates that are truly passionate about helping our clients on a daily basis.
β’ Bachelorβs degree and/or minimum 4+ years experience in a client-facing technical role. β’ Experience in a start-up environment. β’ Must be a good listener; understand the needs of the client and be able to suggest comprehensive and comprehensible solutions. β’ Ability to learn quickly; become an expert with our products and the supporting technology over time. β’ Outstanding problem-solving skills and attention to detail; must be able to think creatively about issues to find a resolution. β’ Positive, self-starter attitude and desire to exceed client expectations at every opportunity. β’ Attention to detail and absolute focus on the quality of work. β’ Ability to read and understand modern web pages at the HTML/JavaScript/CSS level. β’ Familiarity with common web protocols (HTTP, FTP). β’ Experience using and managing issue/case tracking systems (Zendesk, etc.), including the ability to implement and provide meaningful reporting metrics from these systems. β’ Excellent customer service, presentation, and writing skills. β’ Internet/online advertising industry experience is a plus.
β’ A financially stable company, with the freedom and opportunities of a startup culture. β’ Flexible work schedule β’ Flexible vacation time β’ A remote-friendly culture with monthly virtual happy hours and team-building events. β’ Retirement plan matching up to 3% of your salary β’ Health, dental, vision, disability and life insurance
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