Application Support Engineer

6 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Gemini

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

₿ Crypto

💳 Fintech

🔐 Security

Description

• About the Company: Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. • Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. • The Role: Application Support Engineer. • This position is full-time, and will report to the Lead of Trading Exchange Services. • You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. • You are customer focused and have a track record of being an application support expert within the Financial Technology space. • Building and configuring internal operational tools is something that you enjoy and excel in. • You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange. • Responsibilities include providing technical support services to Gemini’s institutional and retail customer base with a focus on Gemini APIs, network connectivity, and application support.

Requirements

• BA/BS degree in technical or engineering concentration • 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider • Deep understanding of FIX protocol and underlying network connectivity approaches • Working knowledge of SQL databases and writing well-formed queries • Excellent communication skills, both written and verbal • Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance • Working knowledge of Python or other scripting languages • Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts) (preferred) • Highly skilled in identifying and solving FIX application issues (preferred) • Extensive project management experience, a PMP certification or equivalent (preferred) • Experience with Splunk, Looker, ZenDesk, Grafana (preferred)

Benefits

• Competitive starting salary • A discretionary annual bonus • Long-term incentive in the form of a new hire equity grant • Comprehensive health plans • 401K with company matching • Paid Parental Leave • Flexible time off