Application Support Engineer

December 22, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

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Gemini

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Gemini is a simple and secure platform designed to help users build their cryptocurrency portfolio. It provides a professional-level crypto trading platform called ActiveTrader, which caters to both experienced traders and beginners. Owned by Gemini, Nifty Gateway is a premier NFT marketplace focused on the buying, selling, and storing of digital art on the blockchain. Gemini is recognized for its industry-leading security and compliance standards, being ISO 27001 and SOC 2 Type 2 certified, making it a licensed New York trust company subject to regular audits. Gemini also offers institutional products and services for businesses, private wealth, professional traders, and institutional investors, including exchange, custody, and staking services.

501 - 1000 employees

Founded 2014

₿ Crypto

💳 Fintech

🔐 Security

📋 Description

• About the Company: Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. • Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. • The Role: Application Support Engineer. • This position is full-time, and will report to the Lead of Trading Exchange Services. • You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. • You are customer focused and have a track record of being an application support expert within the Financial Technology space. • Building and configuring internal operational tools is something that you enjoy and excel in. • You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange. • Responsibilities include providing technical support services to Gemini’s institutional and retail customer base with a focus on Gemini APIs, network connectivity, and application support.

🎯 Requirements

• BA/BS degree in technical or engineering concentration • 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider • Deep understanding of FIX protocol and underlying network connectivity approaches • Working knowledge of SQL databases and writing well-formed queries • Excellent communication skills, both written and verbal • Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance • Working knowledge of Python or other scripting languages • Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts) (preferred) • Highly skilled in identifying and solving FIX application issues (preferred) • Extensive project management experience, a PMP certification or equivalent (preferred) • Experience with Splunk, Looker, ZenDesk, Grafana (preferred)

🏖️ Benefits

• Competitive starting salary • A discretionary annual bonus • Long-term incentive in the form of a new hire equity grant • Comprehensive health plans • 401K with company matching • Paid Parental Leave • Flexible time off