Technical Support Specialist

Yesterday

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SDL

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Translation Services • Web Content Management • Translation Management • Campaign Management and Analytics • Translation Software

1001 - 5000 employees

Founded 1992

☁️ SaaS

Description

• Responsible for providing accurate guidance and issue resolution to SDL software users. • Troubleshoot various issues, including software, hardware, and network connectivity. • Provide direction and instruction on best practices via phone, email, and remote desktop. • Review and resolve tickets to ensure customer satisfaction and document support tickets. • Advise teams of urgent issues and work on side projects that benefit SDL users.

Requirements

• 3+ years in a technical support role. • Knowledge of basic networking. • Prior experience with help desk software. • Expert knowledge of current Microsoft/Windows operating systems. • Focus on delivering an exceptional customer experience. • Excellent analytical, problem solving and trouble-shooting skills. • Collaborative team player. • Effective and articulate communicator with strong listening skills.

Benefits

• Competitive salary. • Unlimited PTO. • Flexible working hours and remote work options. • Comprehensive health, dental, and vision insurance. • Professional development opportunities and learning budget. • Home office and IT budget. • Supportive team environment. • The chance to work on innovative projects with cutting-edge technologies.