Huntress
Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
SOC Support Specialist - Weekend Shift
January 23
Huntress
Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
📋 Description
• This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. • Provide exceptional customer support via phone, email, and chat. • Address partner security concerns with timely and informative responses. • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. • Lead calls with partners, facilitating communication and collaboration with the SOC team. • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction. • Advocate for partner needs and provide feedback to the relevant internal teams. • Contribute to the development of knowledge base articles and other support resources.
🎯 Requirements
• Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents. • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. • Embraces change and excels in evolving environments. • Not afraid to ask questions • Strong self-awareness and the ability to work independently
🏖️ Benefits
• Fully remote work • 1-2 trips to the US annually for events such as Sales Kick-Off and Summer Summit! • New starter home office set up reimbursement ($800 AUD) • Generous personal leave entitlements • Digital monthly reimbursement ($185 AUD) • Superannuation • Healthcare Benefits • Access to the BetterUp platform for coaching, personal, and professional growth
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