Senior Consultant - ITIL, ITSM, Network Security, Operating Model Design

November 27

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Enterprise IT Consulting • Public Cloud Infrastructure • Enterprise Networks • Hybrid IT Architecture • IT Security

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Description

• We are looking to implement IT service management maturity practices, beginning with the network security team. • The consultant will assist in delivering a roadmap and other deliverables for an enhanced network security team operating model based on industry standards. • This is a 6-week remote opportunity. • Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap with the following activities; • Interview customer SMEs inside and outside the job functions • Analyze and evaluate current operating model and business process dataflows and develop target state documentation • Develop the future state operating model based on the identified requirements and create future state workflows to drive the target state network security operating model enhancements and roadmap • Identify a strategy that defines mission / vision defined collaboratively and the roles & responsibilities (RACI) for the new model that is aligned to industry leading practices • Develop a network security operating model roadmap as a blueprint for enhancing and evolving the network security operating model to include but not limited to; Service Catalog Management, Service Level Management, Capacity Management, Demand Management, Availability Management, Supplier Management, Service Design & Transition, Continuous Improvement, Service Reporting and Measurement, including MVP dashboards in ServiceNow to provide service reporting & measurement, Knowledge Management, Incident Management, Event Management.

Requirements

• 2 – 3 years experience with ITIL v4 and ITSM for end-to-end processes • Hands on experience developing robust enterprise level operationalization frameworks • Hands-on experience applying ITIL framework to IT Security operations • Experience in agile and product-based agile frameworks including DevOps processes • Ability to incorporate industry standards into operationalization framework • Experience developing RACI models • Experience developing Operations Service Menus • Ability to develop cost models aligned to service menus • Ability to develop metrics aligned to SLAs/SLOs and KPIs • Experience designing continuous improvement feedback process controls • Experience automating tasks especially in a demand intake capacity • Ability to align IT security goals with IT and business goals • IT and / or IT Security Process engineering experience • Experience translating business objectives to implementation priorities • Experience with ServiceNow for implementation of ITSM processes for enterprise business functions • ITIL Certification • Excellent analytical skills • Ability to leverage existing documentation • Collaborative team worker – both in person and virtually using MS Teams or similar • Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint • Ability to work as liaison between business and information security / information technology • Flexibility to accommodate working across different time zones • Excellent interpersonal communication skills with strong spoken and written English • Business outcomes mindset • Solid balance of strategic thinking with detail orientation • Self-starter, ability to take initiative • Project management and organizational skills with attention to detail