Collections Specialist

6 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

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iBusiness Funding

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iBusiness Funding is a company that provides tailored funding solutions for small and medium-sized businesses across America. Utilizing their advanced LenderAI platform, they streamline the lending process for both lenders and borrowers, offering a faster and smarter approach to business lending. iBusiness Funding specializes in SBA 7(a) loans, USDA loans, and flexible term loans, offering one application that provides multiple funding options to meet the unique needs of entrepreneurs and financial institutions. Their services cater to small business owners, large corporations, and alternative lenders, featuring innovative technology and sophisticated analytics for data-driven lending decisions.

SaaS • LaaS • Automation • Software Development • FinTech

201 - 500 employees

Founded 2013

💸 Finance

💳 Fintech

🤝 B2B

📋 Description

• We are seeking a Collections Specialist to join our growing team • In this role, you will have the opportunity to support our small business customers facing financial challenges by initiating proactive outreach, taking appropriate actions , maintaining accurate records, and delivering exceptional customer service throughout • Your goal will be to help these customers regain stability and stay on track • The ideal candidate will have strong analytical thinking skills to assess borrower situations, identify underlying issues, and determine effective solutions • They will also possess excellent communication skills to recommend actionable plans and collaborate with borrowers and internal stakeholders to develop a mutually beneficial strategy for resolving past-due accounts • Success in this role is measured by the ability to effectively manage delinquent accounts, including reviewing account status, initiating timely contact, resolving disputes, securing payment with the intent of moving borrowers through various stages of delinquency with the goal of bringing them to a current status • This role will also involve outreach to borrowers whose loans have reached a contractual delinquency age where they are considered in default • Proficiency in negotiating payment arrangements, preparing ad-hoc correspondence on a case-by-case basis, performing skip tracing and due diligence, and securing payments by phone will be part of the daily routine • Conduct daily outreach through inbound and outbound calls, as well as email and SMS communications, ensuring clear and consistent communication with borrowers throughout the collection process • Focus on providing solutions, de-escalating difficult situations and simplifying complex processes for borrowers • Manage multiple priorities, solve problems independently, and adapt to changing situations • Handle challenging conversations with confidence, addressing objections and working toward resolutions • Demonstrate empathy and patience when dealing with sensitive issues and hardship situations • Research and resolve payment discrepancies, including bank errors, reversals/returns, and overpayments • Keep accurate, thorough, and up-to-date records of all customer interactions • Identify issues quickly and escalate them to management as needed within the established process • The drive and initiative to exceed individual goals in a fast-paced, metric driven environment • Consistently meeting or exceeding monthly KPIs and production targets aligned with business goals • Understanding that achieving & exceeding metric goals as an individual contributor fuels the overall team performance & success in surpassing new and established objectives • Strong desire to learn and demonstrated ability to quickly teach oneself when implementing new systems and technology • Accurate communication and coordination of account information with internal departments and delivering regular status updates in weekly/monthly department meetings and during individual calibrations • Thrive in a culture of open communication, teamwork, curiosity, and a commitment to continuous improvement

🎯 Requirements

• 2+ years of Collections experience is preferred, though equivalent professional experience in the following areas is considered: call center operations, customer service, sales, lending, underwriting • Computer proficiency and accurate data entry skills required • Proficiency in interpreting financial data related to payment applications and deficits, with the ability to apply basic algebraic concepts to ensure accuracy when discussing repayment terms and plans on past-due balance with customers • Experience with a CRM such as Salesforce is helpful • Knowledge of regulatory laws & legal practices (FDCPA, FCRA, UDAPP, CFPB) is helpful, but not required