Director Account Management

September 26

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iCert Global

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ITIL • PMP • Scrum & Agile • CMMI • Six Sigma

51 - 200

Description

• Drive Revenue Growth: Identify and execute upselling and cross-selling opportunities within existing accounts, emphasizing the strategic value of Icertis’s solutions to expand product usage and increase ARR. • Build Strategic Partnerships: Develop, nurture and maintain strong, trust-based relationships with key stakeholders, from individual contributors to C-level executives, to ensure long-term customer retention and growth. • Ensure Customer Success: Collaborate with internal teams (Customer Success, Professional Services, Engineering, and Marketing) to ensure successful customer outcomes, meet KPIs, and drive adoption and expansion. • Leverage Customer Insights: Work closely with customers to understand their evolving business needs and collaborate with product management to identify new solution opportunities that deliver value. • Lead Strategic Initiatives: Drive strategic discussions with customers, aligning Icertis’s offerings with their long-term business goals and positioning our solutions as integral to their success.

Requirements

• Extensive experience in enterprise software sales or account management, with significant time spent in SaaS environments. • Fluency in Germany and English is required. • Proven success in value-based selling, upselling, and cross-selling that lead to incremental revenue growth. • Ability to effectively manage complex sales cycles and uncover new sales opportunities within existing accounts. • Experience managing large, Fortune 500 client engagements, driving long-term growth and ensuring strategic alignment. • Strong track record of developing executive-level relationships and directing impactful, strategic initiatives. • Proficiency in managing enterprise accounts, with experience in pipeline generation, revenue forecasting, and meeting growth targets. • Exceptional communication, negotiation, and strategic thinking skills, with a focus on delivering measurable results. • Demonstrated ability to increase revenue through strategic account management, using upselling and cross-selling techniques to drive business growth. • Expertise in selling Icertis solutions effectively, leveraging internal resources, and winning in competitive situations. • Developed and maintained strong relationships with key stakeholders at all levels, leading to increased customer loyalty and long-term partnerships. • Successfully collaborated with cross-functional teams to address customer opportunities and improve the overall customer experience. • Proven track record of creating customer advocates who promote Icertis solutions within their industries and networks.