ServiceNow Developer - Enterprise Service Delivery

October 19

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Aviation • Climate • Cybersecurity • Digital and Marketing • Education

5001 - 10000

💰 Grant on 2023-02

Description

• Play a pivotal role in deploying services-oriented ServiceNow solutions for our clients. • Responsible for configuring, customizing, and implementing ServiceNow applications. • Deliver out-of-the-box solutions like HRSD, CSM, and ITSM. • Collaborate to implement ServiceNow solutions aligned with requirements and industry best practices. • Facilitate and lead data migration activities from legacy systems to ServiceNow. • Assist in designing and leading integration of ServiceNow with other systems. • Analyze platform performance and implement optimization strategies. • Create and validate comprehensive technical documentation for configurations. • Conduct rigorous testing to ensure data integrity and user experience. • Support end-user training for seamless adoption of implemented solutions. • Troubleshoot and resolve technical issues related to ServiceNow implementations.

Requirements

• 6 months or more experience implementing ServiceNow solutions. • ServiceNow mainline certification with a preference for ServiceNow Certified System Administrator • US Citizenship is required (required by the federal government for this position). • Active DHS clearance, Active ICE Clearance, or Active Secret Clearance (any agency) • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. • 2+ years of experience implementing ServiceNow solutions. • Any of the below ServiceNow mainline certifications: • Certified System Administrator • Certified Implementation Specialist – Human Resources • Certified Implementation Specialist – Customer Service Management • Certified Implementation Specialist – IT Service Management • Certified Application Developer • 5 or more of the below micro-certifications: • Micro-Certification - Flow Designer • Micro-Certification - Integration Hub • Micro-Certification - Agile and Test Management Implementation • Micro-Certification - Service Portal • Micro-Certification - Automated Test Framework • Micro-Certification - Predictive Intelligence • Micro-Certification - Performance Analytics • Micro-Certification - Virtual Agent • Micro-Certification - Configure the CMDB • Micro-Certification - CMDB Health • Hands-on experience (>480 hours each) configuring or building 10+ ServiceNow applications. • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices • Vast experience in ServiceNow development and architecture • Familiarity with ITIL processes and service management principles • Strong technical skills, including scripting, workflow configuration, and business rule development. • Ability to independently design and lead complex user interfaces, integrations and workflows. • Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages • Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions. • Experience troubleshooting and resolving technical issues. • The ability to work effectively in a team-oriented, collaborative environment. • Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. • Understanding of performance optimization techniques • Strong leadership and team management skills • Excellent communication, presentation, and stakeholder management skills • In-depth understanding of ServiceNow best practices and industry trends • Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.