Customer Support Representative - English, French

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iDeals

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Description

• Ideals is a global B2B SaaS product company. • We are looking for a dedicated Customer Support Representative, based in Ukraine, to join our multinational team. • You will build and maintain strong customer relationships by addressing inquiries and resolving issues efficiently. • This role directly impacts customer experience across multiple regions.

Requirements

• 2+ years of experience in customer support within IT, Telecommunication, or Outsource domains • Fluent English and B1+ level French proficiency (both spoken and written) • Excellent communication skills with a client-focused mindset • Strong analytical and problem-solving abilities with attention to detail • Solid decision-making skills and a sense of responsibility

Benefits

• Remote-first model with teams distributed globally • Home office set up budget • High-end laptop, monitor and any additional IT equipment needed • Reimbursement of co-working space expenses • Medical insurance with flexible coverage • Compensation for sports, yoga, mental, and other health and wellness-related activities • Reimbursement of participation in sports competitions • 20 business days of paid time off per year • Unlimited health-related time off • Individual Development Plan based on your career interests • Generous budget for learning and development activities • Professional and self-development books and subscriptions compensation • Ideals’ support of your passion as a speaker or writer • Internal growth and internal mobility opportunities • Team-building offline events • Budget for local gatherings in global locations • Generous internal referral program